Refunds & Returns.
Clear, fair, and hassle-free. Here is exactly what to expect.
Overview
At Royal Flake, we take pride in the exceptional quality and purity of our spices. Because we deal in premium food and agricultural products, our return policy is strict to ensure the safety and integrity of our supply chain. We want you to be fully satisfied, but we also must adhere to global food safety standards.
Non-Returnable Items
Due to health, safety, and hygiene regulations, we cannot accept returns or exchanges on any opened or used food products. Once the tamper-evident seal is broken on bulk bags or private label packaging, the product is strictly non-returnable.
Eligible Cases for Return or Refund
We stand by our quality. We will process returns, replacements, or refunds only under the following specific circumstances:
- Damaged Products: Goods that arrived physically damaged, torn, or compromised during transit.
- Wrong Item Delivered: You received a product or blend different from what was specified in your final purchase order.
Reporting Window
Time is critical for food shipments. Any claims for damages or incorrect items must be reported to our team within 48 hours of delivery. Claims made after this 48-hour window will not be eligible for review.
Proof Required
To process your claim quickly and fairly, we require clear evidence of the issue. When contacting us, please include:
- Your Order Number or Invoice Number.
- Clear, well-lit photographs or videos showing the damaged packaging or incorrect product.
- Images of the shipping label and outer carton.
Resolution Options
Upon verifying your claim, we will work with you to find the best solution. Our preferred resolution is always to send a priority replacement of the damaged or incorrect goods. If a replacement is not feasible or desired, we will issue a full or partial refund to your original payment method.
Refund Processing Time
Once a refund is approved by our team, it will be processed immediately. Please allow 5–7 business days for the funds to appear in your bank account, depending on your financial institution and payment method.
Non-Refundable Scenarios
To remain transparent, please note that we do not offer refunds or returns for:
- Change of mind after the order has been processed and shipped.
- Subjective taste or aroma preferences (we strongly recommend requesting samples prior to bulk orders).
- Products damaged due to improper storage or misuse after delivery.